Enterprise SaaS leader to oversee global sales and go-to-market operations as Aspect drives expansion in workforce optimization and intelligence

Aspect, a leader in workforce optimization and intelligence, announces the appointment of Elizabeth Del Ferro as Chief Growth Officer (CGO). In this role, Del Ferro will lead Aspect’s global sales, GTM operations, and customer success and services – advancing the company’s mission to empower complex frontline workforces with intuitive and intelligent technology. She will also lead the charge in reforging Aspect’s international, channel and segment growth strategy, unlocking new revenue streams and strengthening their global footprint.

Del Ferro brings more than two decades of enterprise software and SaaS experience, including revenue and growth leadership roles at Oracle, Genpact, as well as ServiceNow and Duck Creek, where she played a key role in IPO-stage go-to-market efforts. She is known for scaling high-performing teams, tightening operational rigor, and aligning go-to-market strategy with measurable business outcomes.

“Elizabeth brings exactly the kind of execution depth and leadership discipline we need as we concentrate our efforts on accelerating high-impact execution in our core market,” said Darryl Kelly, CEO of Aspect. “Her focus on scalable systems, customer outcomes, and sales performance will be critical as we advance our workforce optimization and intelligence strategy.”

“Aspect is tackling some of the most critical challenges to optimize labor with demand as well as the agent experience within the shifting multi-channel workforce,” said Del Ferro. “And, because of that, we’re expanding our enterprise footprint to deliver our industry leading solutions into other markets that face workforce optimization and intelligence challenges. The market opportunity is enormous, and I’m excited to help Aspect capture it.”

Del Ferro’s appointment reinforces Aspect’s commitment to disciplined execution and long-term growth. With continued investment in its platform, go-to-market capabilities, and customer experience, Aspect is building the foundation to lead the next era of intelligent workforce solutions.

About Aspect

Aspect is dedicated to building intuitive technology for a more effective and engaged workforce. Supported by its parent company, Alvaria Inc., which boasts over 50 years of leadership in workforce management technology, Aspect is a trusted partner for large global enterprises across key sectors, including financial services, airlines, automotive, insurance, retail, telecommunications, and utilities. Aspect Workforce™ is a WEM solution designed to confidently manage large teams and empower every employee. The platform simplifies scheduling, enhances forecasting, and tracks performance, fostering growth for teams and maximizing ROI for businesses. For more details, visit www.aspect.com.⁠

View source version on businesswire.com: https://www.businesswire.com/news/home/20250820154005/en/

Gillian Grefé, Director of Brand Marketing
gillian.grefe@aspect.com

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