Collinson, a global leader in customer benefits and loyalty, has announced a strategic partnership with National Australia Bank (NAB), one of Australia’s largest banks, to offer global airport lounge access in the event of a flight delay to NAB’s Rewards Signature credit card customers across Australia.

The partnership will focus on boosting credit card consideration and driving loyalty to new and existing NAB customers by offering complimentary airport lounge access in the event of a flight delay. NAB will utilise Collinson’s innovative parametric service SmartDelay™, providing customers and up to 4 travelling companions real time access to airport lounges in the event of a 60-minute flight delay.

Alex Lawrence, Global Head of SmartDelay, Collinson said: “NAB supports 10 million customers and it’s an opportunity to be partnering with them to bring SmartDelay to their exclusive credit card customers. At a time when customers are asking more from their banks, and banks are looking for relevant products that customers truly value, NAB has been forward-thinking and proactive in its approach to boosting customer satisfaction and loyalty. We are excited to be partners in driving our strategic growth ambitions.”

With the latest flight delay statistics indicating that almost one in four flights globally are delayed by at least 15 minutes and with 133 million travellers across the globe impacted by flight delays of over one hour, there is an increasing need to address airline travellers’ growing stress and anxiety when they embark on their journeys. SmartDelay provides access to over 1500 airport lounges or alternative benefits such as spa, sleep pods and restaurant vouchers for travellers experiencing flight delays.

Tim Peters, Executive Personal Lending Experience, NAB said: “The NAB Rewards Signature card is now the perfect partner for a customer’s next overseas trip or holiday at home and comes with exciting and enhanced holiday rewards. These changes are all about giving our customers more travel rewards and peace of mind in the event of travel delays and disruptions. The introduction of SmartDelay brings a fresh perspective to the customer proposition and, with just a few clicks, customers can wait for their delayed flight in the comfort of a lounge.

Issued by Rein4ce on behalf of Collinson

About Collinson

Collinson International’s flight disruption assistance service gives airline passengers, who have registered their flight, access to an airport lounge or alternative benefit in case of a flight delay or cancellation. Collinson Insurance specialty lines, travel and accident & health insurance, includes underwriting capacity, insurance products and access to expert TPAs in the UK and Europe. Priority Pass is the world’s original and market-leading airport experiences programme. We provide travellers with access to over 1,500 airport lounges and travel experiences in over 700 airports in 148 countries.

www.collinsongroup.com

About NAB

At National Australia Bank (NAB) Group, relationships are our strength. We are here to serve customers well and help our communities prosper. More than 38,000 colleagues at the bank provide 10 million customers with secure, easy and reliable banking services. More than 90% of the Group’s workforce are in Australia and New Zealand, with the wider team located in parts of Asia, London, New York and Paris. NAB is proud to be Australia’s biggest business lender. We stand by our customers, and they have our ongoing support.

National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686

View source version on businesswire.com: https://www.businesswire.com/news/home/20240905681655/en/

Imogen Morrison: Imogen.Morrison@rein4ce.co.uk, +44 (0)7718 127431

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