- Evri encourages holiday makers to divert their deliveries to avoid doorstep drama

- Parcels can be held for 10 days, at no extra charge, in one of Evri’s ParcelShops

- Advice from Evri reveals simple fix to take control and choose how to get your parcel, whilst you’re away

- Part of Evri’s long-term commitment to helping customers access every parcel every way

Brits heading off on holiday this summer are being warned not to let deliveries pile up at home - with parcels clogging up neighbours’ hallways or getting damp in a shed while they’re away.

Parcel delivery company Evri is urging customers to take advantage of simple delivery options that give them more choice and control when they’re not home.

The easiest way to avoid missed deliveries is for consumers to simply divert their parcel to a local ParcelShop or locker.

- ParcelShops will hold a parcel securely for ten days, with no extra charge – perfect if someone is away for a week or longer

- Lockers hold parcels for three days, but offer extra flexibility – including the option to share the collection QR code with someone they trust, so they can collect it on their behalf – perfect if someone is away for longer than ten days

With more than 12,500 locations nationwide, it’s easy to pick a convenient spot near home, or even on the way back from the airport. By choosing an alternative delivery option, customers can head off on holiday knowing their parcels are safe, secure and waiting for them – without relying on neighbours or worrying about items being left in a safe place.

When setting a diversion or preference, customers will also see other options available including:

- Deliver directly to a secure locker – available 24/7 and ideal if you won’t be home

- Use real-time diversions to reroute an out-for-delivery parcel

- Nominate a safe place such as a shed, porch or garage

- Add accessibility preferences such as requesting more time to get to the door

Henry Cartwright, Director of ParcelShops and Lockers at Evri Group, said: ”No one wants to come back from holiday to find they've had to rely on neighbours for weeks. The good news is that avoiding missed deliveries is easier than many people realise. Customers can divert parcels to a local ParcelShop or locker in just a few taps, giving them greater control and peace of mind while they're away. At Evri, we're focused on making deliveries fit around real life and how people live today, providing more choice and flexibility so customers can receive every parcel, every way.”

Jane Hawkes, Consumer Champion and Travel Expert, said: “We spend so much time planning our holidays that it's easy to forget about deliveries that might arrive while we're away. I'm pleased to see Evri encouraging customers to make use of the delivery options available before they travel. Taking just a couple of minutes to update your delivery preferences could make all the difference, leaving you free to relax and enjoy your holiday with greater peace of mind.”

Consumers can find their nearest location at: www.evri.com/find-an-evri-location.

Media enquiries

For any enquiries relating to Evri Group or its companies; Evri, DHL eCommerce UK, UK Mail and Coll-8, please contact: prteam@evri.com

About Evri

Evri Group is the UK’s leading dedicated parcel delivery company. Following the completed merger between Evri and DHL eCommerce UK in 2025, the combined Group delivers more than 1 billion parcels and a further 1 billion business letters annually.

The Group now has two main divisions: its premium service, and the core Evri operating brand. The new premium division – powered by DHL eCommerce UK’s previous operation – provides greater choice and cost-competitive services for both consumers and businesses, with new services including mail collection and processing, and a dedicated separate network for high-value deliveries. Business letters leader UK Mail and customs clearance specialist Coll-8 are also part of The Group.

Evri, the core operating brand, partners with Europe’s top retailers, marketplaces, pre-loved sites and small businesses – and its mission is to be the most convenient way to send, receive and return parcels at affordable prices.

Founded in Yorkshire in 1974, Evri has grown over the last five decades into a team of more than 12,000 employees and over 30,000 self-employed couriers working in their local communities, as well as a growing network of more than 12,500 ParcelShops and Lockers and over 500 hubs and depots. Its super hub in Barnsley, Yorkshire, is Europe’s biggest dedicated parcel delivery facility.

The Group continues to enhance its international capability and enable the global trade of parcels, boosted by its acquisition of Coll-8, an Irish independent customs clearance and logistics specialist, in 2025.

Evri has 4 million independent 5-star Trustpilot reviews, an average courier rating of 4.6 out of 5, reflecting its strong commitment to customer experience. Every parcel matters to Evri – which is why it continues to invest in the ongoing improvement of its operations, services and technology.

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