Persistent financial pressures evident as customers reduce spend and focus on paying credit card bills, but missed payments remain high

Analysis of credit card data for January 2026 by global analytics software leader FICO (NYSE:FICO) shows the typical post-Christmas reduction in spending as customers prioritised payments after the festive break. However, with spending lower year-on-year and increases in missed payments, the financial pressures that were a feature of the UK economy for the majority of 2025 have continued into the new year, requiring risk and collections teams to remain vigilant.

Highlights

Spending fell by 9.4% month-on-month to an average of £755; 1.8% lower than January 2025 this is a clear indication of continued financial pressures
After reaching a record high in December 2025, balances only fell slightly in January 2026, by 0.6%, remaining 4.8% higher year-on-year
33.9% of overall balances were paid, which is 1.4% higher month-on-month but 6.7% lower than January 2025
The number of customers missing one, two and three payments increased month-on-month, and average balances of these accounts were higher than the previous year
Accounts over their credit limit increased 6% month-on-month and 6.2% year-on-year, providing further evidence of persistent financial pressures

FICO Comment:

As is typical of January, spend and balances reduced, with customers prioritising payments following seasonal spending. The percentage of overall balance paid showed some improvement, as it typically does in the new year. However, as it remains 6.7% lower than the previous year, it appears that consumers may be more financially stretched than last year.

The combination of this decline in payment rates alongside a 4.8% year-on-year increase in average balances demonstrates that the affordability challenges that defined 2025 have persisted into 2026. Risk and collections teams should focus on proactive intervention strategies, particularly given the 14.3% monthly increase in the number of credit card accounts with two missed payments, which suggests potential acceleration of financial stress among vulnerable customer segments.

These card performance figures are part of the data shared with subscribers of the FICO® Benchmark Reporting Service. The data sample comes from client reports generated by the FICO^® TRIAD^® Customer Manager solution in use by some 80% of UK card issuers. For more information on these trends, contact FICO.

About FICO

FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 200 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, insurance, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 80 countries do everything from protecting 4 billion payment cards from fraud, to improving financial inclusion, to increasing supply chain resiliency. The FICO^® Score, used by 90% of top US lenders, is the standard measure of consumer credit risk in the US and has been made available in over 40 other countries, improving risk management, credit access and transparency. Learn more at www.fico.com.

FICO and TRIAD are registered trademarks of Fair Isaac Corporation in the United States and other countries.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260323894604/en/

For further press information please contact:
FICO UK PR Team
Wendy Harrison/Matthew Enderby
ficoteam@harrisonsadler.com
0208 977 9132

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