New Consumer Survey Reveals How Pervasive Returns Fraud and Policy Abuse Are Among UK Retail Shoppers

Contributed by: Business Wire

Logo

Business Wire logo

Images

Loop surveyed 1,000 consumers based in the UK who have made a return in the last 12 months for an online purchase to uncover their return policy abuse behaviors and perceptions. (Graphic: Business Wire)
Loop surveyed 1,000 consumers based in the UK who have made a return in the last 12 months for an online purchase to uncover their return policy abuse behaviors and perceptions. (Graphic: Business Wire)
Business Wire embedded0

Tags

Technology
Mobile/Wireless
Electronic Commerce
Telecommunications
Food/Beverage
Fashion
Retail
Consumer Electronics
Online Retail
online retail

More Like This

Loop surveyed over 600 full-time associates and analysts in the U.S., U.K., and Australia responsible for their brand's return process. The survey uncovers retailers' views on the rise of returns fraud and policy abuse, and the actions they are taking to combat the behavior (Graphic: Business Wire)

New Retail Industry Insight Report: UK retailers losing the battle to dishonest shoppers as returns fraud and policy abuse hits all-time high

Business Wire logo

New Research Shows Consumers Pay the Price of Policy Abuse Epidemic As Retailers Worldwide Tighten Return and Refund Policies

Offset enables merchants to deliver profitability and customer satisfaction at scale by transparently communicating return fees upfront, reducing friction and dissatisfaction among shoppers. (Graphic: Business Wire)

Loop Launches Offset to Help Merchants Fully Cover Return Costs

Business Wire logo

Return to sender? Only if it’s convenient

Business Wire logo

2 out of 5 UK Retailers Fail to Communicate With Customers During Returns Process – Report Finds

The Challenge: The Effects of Returns on Customers' Loyalty (Photo: Business Wire)

72% of Shoppers Stay Loyal to Retailers That Offer Free Returns

Business Wire logo

Loop Announces Ship by Loop for Seamless Global Returns Shipping

Rithum’s 2025 Global Returns & Profit Impact Report reveals how evolving consumer expectations around returns are reshaping the retail landscape. The report offers strategic insights for brands and retailers looking to reduce return-related losses, improve customer experience, and drive long-term profitability in a return-heavy economy.

Rithum’s 2025 Global Returns & Profit Impact Report Uncovers Consumer Expectations and Strategic Opportunities for Retailers and Brands Struggling with Returns Management