CHENNAI, India, Feb. 17, 2026 /PRNewswire/ -- Global enterprise software company Ramco Systems today announced its entry into the Agentic AI product segment with the launch of Chia, a conversational AI agent platform designed to redefine how enterprises engage with their customers. Chia is purpose-built for enterprises to reliably automate complex customer support interactions, reducing manual effort, response times, and operating costs, enabling businesses to deliver superior customer experiences at scale.

Part of Ramco's new AI-driven task automation suite, rTask, Chia delivers enterprise-grade conversational Agents that goes beyond answering queries to reason, decide, and act, executing end-to-end workflows across enterprise systems. This platform empowers organizations to shift from 'human-in-the-loop' support models to a future of exception-based human involvement, where AI handles the heavy lifting. Chia does this by executing multi-step backend actions to resolve customer requests, integrating seamlessly with enterprise systems all while operating within defined goals, compliance policies, and guardrails.

At the heart of Chia is a no-code AI Agent Foundry that enables CX teams to design, configure, and deploy AI Agents using plain English instructions, without waiting for engineering cycles.

With Natural Language Workflow (NLW) capabilities, non-engineering teams can define AI logic such as refund eligibility, booking validations, or policy enforcement in simple English. The system then translates these rules into deterministic, action-taking AI behaviour, thereby preventing hallucinations. Organizations can deploy their first AI Agent in weeks, significantly accelerating time-to-value


        Key features of Chia include:                                                                                                                 Some of the industries that can benefit from
                                                                                                                                                        Chia
                                                                                                                                              include:





        
          
            Natural Language Workflow Builder:
          
           Design and                                                                           E‑commerce:
          
           Automates
                                                                                                                                                                                orders, returns, refunds,
update AI logics using plain English                                                                                                           and sales workflows to deliver faster,
                                                                                                                                               consistent
                                                                                                                                              resolutions, even during peak traffic
                                          Multi‑Step Workflow Orchestration:
          
           
          M
          anage and
orchestrate multiple, specialized AI agents for                                                                                                                                         Travel and Hospitality:
                                                                                                                                                                                         Streamlines bookings,
complex, multi-step workflows                                                                                                                  itinerary changes, cancellations, and guest
                                                                                                                                               support
                                                                                                                                              across channels during peak travel seasons
                                          Omni‑Channel Conversational Presence:
          
           Engage
users across email, chat, and messaging channels                                                                                                                                        Technology and SaaS:
                                                                                                                                                                                         Automates onboarding,
                                                                                                                                              support, and account workflows while delivering
                                          Real‑Time System Integrations: 
          
          Secure, real-time                               accurate, contextual responses across the
                                                                                                                                               customer
connectivity with enterprise systems (CRM, ERP,                                                                                               lifecycle
ITSM, HRIS) to execute tasks
                                                                                                                                                                                        Financial Services:
                                                                                                                                                                                         Resolves high‑volume queries
                                          Enterprise Knowledge Search:
          
           Deliver accurate
          ,                     with enterprise‑grade security, accuracy, and
grounded answers from trusted content                                                                                                         regulatory compliance

                                          Multi‑Lingual and Multi-Modal:
          
           
          Ability to h
          andle                                                  Health and Wellness:
                                                                                                                                                                                         Automates scheduling,
text, and visual inputs across diverse languages
          ,                                                                                  follow‑ups, and wellness support with empathetic
with voice coming soon                                                                                                                        and compliant interactions

                                          Human‑in‑the‑Loop Escalation:
          
           Seamlessly hand                                                                           Media and Entertainment:
                                                                                                                                                                                         Manages subscriptions,
off to support teams with context when needed                                                                                                 content discovery, and customer support at scale
                                                                                                                                              during high‑traffic events
                                          Enterprise
          
          
            ‑
          
          
            Grade Security and
                                           Privacy: 
          
          Protect
sensitive data with role
          ‑
          based access, encryption,                                                                                                                Communications and Telecom:
                                                                                                                                                                                          Automates
audit logs, and built
          ‑
          in compliance controls                                                                            service, billing, and technical support with
                                                                                                                                              consistent, real‑time customer experiences
                                          Explainability and Workflow Logs:
          
           
          Gain complete
visibility into AI actions, making compliance
reporting, auditing, and root-cause analysis effortless

                                                         Performance Dashboards: 
            Track deflection, CSAT,
resolution metrics and knowledge gaps while
uncovering customer intent to continuously improve
support outcomes

Abinav Raja, Managing Director, Ramco Systems, said, "Chia addresses a rapidly growing global market need for AI systems that are not just conversational, but truly agentic, capable of reasoning, acting, and delivering measurable outcomes. As our first AI-native product, Chia marks a significant milestone in Ramco's transformation journey. It is the beginning of a broader roadmap, with many more AI-native innovations planned across our portfolio. This launch is aligned with our vision to transform our entire platform to be AI-native, embedding agentic intelligence into every product we build. We believe the future of enterprise software is agentic by design, autonomous, adaptive, and continuously evolving, and we are committed to leading that transformation."

Sandesh Bilagi, President & COO, Ramco Systems, said, "Customers today expect accuracy, speed, and seamless support across every touchpoint. Chia rises to this challenge by enabling enterprises to automate complex customer interactions with confidence and control. As Chia enables teams to deploy production-grade AI Agents in weeks, not months, organizations can modernize their support operations without lengthy implementation cycles, ultimately delivering faster and more consistent customer experiences."

About Ramco Systems:

Ramco Systems is a world-class enterprise software product/ platform provider disrupting the market with its multi-tenant cloud and mobile-based enterprise software, successfully driving innovation for over 25 years. Over the years, Ramco has maintained a consistent track record of serving 800+ customers globally with two million+ users and delivering tangible business value in Global Payroll, Aviation, Aerospace & Defense, and ERP. Ramco's key differentiator is its innovative product development approach through its revolutionary enterprise application assembly and delivery platform. On the innovation front, Ramco is leveraging cutting-edge technologies around Artificial Intelligence, Machine Learning, RPA, and Blockchain, amongst others, to help organizations embrace digital transformation.

For more information, please visit https://www.ramco.com/ai/conversational-ai

Follow Ramco on LinkedIn and stay tuned to https://www.ramco.com/ai/conversational-ai/blog

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